Psychological Service

As part of providing a psychological service to you, your psychologist will need to collect and record personal information from you that is relevant to your current situation.  This information will be a necessary part of the psychological assessment and treatment that is conducted.  You do not have to give all your personal information but, if you don’t, this may mean the psychological service may not be able to be provided to you.

Purpose of Collecting and Holding Information

The information is gathered as part of the assessment, diagnosis and treatment of the client’s condition, and is seen only by your psychologist.  The information is retained in order to document what happens during sessions, and enables your psychologist to provide a relevant and informed psychological service.

Access to Client Information

At any stage you as a client are entitled to access to the information about you kept on file, unless the relevant legislation provides otherwise.  Your psychologist will discuss with you appropriate forms of access.

Confidentiality

All personal information gathered by your psychologist during the provision of the psychological service will remain confidential and secure except where:

  1. It is subpoenaed by a court; or,
  2. Failure to disclose the information would place you or another person at serious and imminent risk; or,
  3. Your prior approval has been obtained to:

a)     provide a written report to another professional or agency, e.g., a GP or a lawyer; or

b)     discuss the material with another person, e.g., a parent or employer; or if disclosure is otherwise required or authorised by law.

Please note that your referring doctor will be supplied with the following as a matter of professional courtesy and so that he or she is able to provide the appropriate level of advice and support to you:

  1. A letter following your first appointment, outlining your psychologist's initial assessment and proposed treatment plan;
  2. A letter after you have attended six sessions, so that your GP is able to review your progress;
  3. A letter after you have attended ten sessions, or at the completion of therapy, outlining your progress.

Nature of Service

We provide psychological therapy to you directly, and we will not be involved with any legal actions or insurance companies. We do not provide third-party reports under any circumstances, so you will need to carefully consider whether this will affect any insurance or workers’ compensation claims you may have. If you think that you will need these services, please let us know and we will be happy to refer you to someone who is able to offer this service.

Children Attending Appointments

Unless your child has been referred to us, please note that it is not appropriate to bring children with you to appointments. It is not appropriate to conduct therapy with a child present, and we do not have the facilities to care for children in our waiting area. We also need to ensure that other people are not disturbed. If you are unable to find someone to care for your children, then please cancel your appointment in accordance with the Cancellation Policy below.

Cancellation Policy

If, for some reason you need to cancel or postpone the appointment, please give your psychologist at least 24-hours notice, otherwise you will be charged the usual fee for the session plus GST, even if you are being bulk-billed. This must be one business day – weekends and public holidays don’t count. Please think ahead and change it or let your psychologist know – we’d rather not have to charge for missed appointments if there is an alternative. If you do not contact your psychologist at all, then all subsequent appointments you may have made will be cancelled and you will need to contact your psychologist if you would like to make further appointments.

You will be responsible for the costs incurred on the collection of outstanding debts.

Please Note: If, after reading this information you are at all unsure of what is written, please discuss it with YOUR PSYCHOLOGIST.